Terms of Service
Terms of Service
Pick the terms that apply to you — as a player, or as a venue.
1. Acceptance of Terms
By downloading, accessing, or using the PrecisionR application (the App) as a Player, you agree to these Player Terms of Service.
These Terms apply in addition to any mandatory consumer rights that apply to you under UK or EU law.
2. Description of the Service
PrecisionR is a marketplace platform that enables Players to discover, book, and pay for tennis racket restringing services and racket hire offered by independent venues and stringers, and to buy and sell tennis equipment through the in-App Marketplace.
PrecisionR:
- Provides the App and payment infrastructure
- Does not itself perform restringing services unless expressly stated in the App
- Is not a party to the underlying service contract between the Player and the selected venue, or the sale contract between a Marketplace buyer and seller
When you place a booking, your contract for the restringing service is directly with the selected venue. When you buy or sell through the Marketplace, your contract is directly with the other party to that transaction.
Optional play and equipment ratings
You may choose to record how you feel during a play check-in and, when logging a match, how your strings felt. You can skip either rating and still use the App and save a match. If you skip the feeling rating, the App will not create a feeling-history or trend entry for that match. Ratings you provide are used for your own play history and trends; string-feel ratings also contribute to your personal string-wear estimates and achievement progress. They are not a medical assessment. See the Privacy Notice for details about personal-data processing.
Friends, messages and shared match scores
Friends is an optional feature. You can connect with another player using a friend code, send and receive direct messages, and block or report a player. Messages may be screened for safety and are not end-to-end encrypted. Only connect with people you know and do not send sensitive personal or payment information through chat.
PrecisionR may review player reports and take proportionate safety action, including restricting friend messaging or suspending an account. A player who is reported cannot view the report, its category or status while it is under review. If PrecisionR applies a friend-messaging restriction or suspends the account, the affected player will receive a private notice explaining the restriction and how to request a review. A data export includes a report about that player only after such a restriction has been applied; it does not include the reporter's identity or private complaint details.
You may choose to share a completed singles match with a connected friend, or attach it to a friend request. A result attached to a request remains hidden unless the recipient accepts. The share contains the match date, duration, indoor or outdoor setting, court surface and score. The recipient can view it as a read-only record; it is not added to or editable in their match log. Your racket, string setup, location and wellbeing ratings are not shared. PrecisionR does not independently verify user-submitted match results.
Fitness and recovery content
Fitness, exercise, and recovery content in the App is provided for general information only. It is not medical advice, a diagnosis, or a substitute for advice or treatment from a doctor or other qualified healthcare professional, and it may not be suitable for you. You are responsible for deciding whether an activity is appropriate for your circumstances. If you have an injury or health condition, feel pain, or are unsure whether an activity is suitable, seek advice from your GP or a qualified healthcare professional before trying it. Stop an activity if you feel pain or unwell.
3. Eligibility and Player Accounts
You must be at least 18 and live in the UK to create or use a Player account. PrecisionR supports UK transactions only: the buyer, seller, goods or services, and any delivery or collection must be in the UK. We do not support cross-border sales, overseas delivery, imports, exports, or goods located outside the UK.
If you access the App abroad or use it for an activity outside this scope, you do so at your own responsibility. PrecisionR does not provide transaction or local tax support for that activity. This does not affect rights or obligations that cannot lawfully be excluded.
You agree to provide accurate account information, keep your credentials secure, and notify us of unauthorised use of your account.
4. Bookings and Service Contracts
a. Booking Requests
Placing a booking through the App constitutes an offer to contract with the selected venue. The venue is responsible for accepting and performing the service.
b. Service Standards
Under applicable UK or EU law, venues must perform services with reasonable care and skill and in accordance with the description shown in the App.
5. In-App Payments
a. Payment Processing
Payments are made directly in the App using approved payment providers or app-store payment systems.
By completing a payment, you authorise the amount shown at checkout, including any applicable taxes or platform fees. For racket orders, PrecisionR places a payment authorisation hold at checkout instead of capturing funds immediately.
For racket orders, payment may be captured when either 24 hours have passed from booking or the venue marks your racket as received, whichever happens first.
b. Service Fee
A service fee may apply to orders placed through the platform. The applicable fee is shown before you authorise payment.
This fee helps us operate and improve the platform, including payment processing, order handling, and customer support.
The service fee is shown at checkout and is added on top of the price set by the selected shop.
The service fee is non-refundable unless required by law or if the entire order is cancelled and fully refunded before it has been completed.
We may update the service fee from time to time. If this happens, the new fee will only apply to orders placed after the change takes effect.
Seller VAT and tax
The venue, stringer, or Marketplace seller is responsible for the goods or service it supplies and for deciding whether VAT applies, the correct VAT treatment and rate, and any invoice or reporting obligations. A private individual selling a personal item may not be making a taxable business supply; the treatment depends on the circumstances. A transaction with no VAT shown is not, by itself, proof that the supply is exempt or zero-rated.
Individual Marketplace sellers must make a complete, accurate and current declaration in Marketplace settings about whether they are UK VAT registered before activating a listing. Venues must do the same in Venue Settings before accepting bookings or enabling Marketplace, and must update the declaration if their status changes. Select “not VAT registered” only if the seller is not VAT registered; this option is not a claim that a particular supply is exempt or zero-rated. PrecisionR does not verify a “not VAT registered” declaration with HMRC. For a registered declaration, the seller must provide its VAT number, registered legal name and registered address. PrecisionR sends the number to HMRC's Check a UK VAT Number service and compares HMRC's returned name and address with the details supplied. We accept the registered declaration only when the number is registered and both details match. A mismatch, incomplete information or unavailable HMRC service prevents verification; legacy number-only declarations must be verified again before selling or booking can proceed. This check confirms registration identity only; it does not decide whether VAT is due on a particular supply or the correct rate.
You remain responsible for VAT due on your supplies, including where your declaration in PrecisionR is wrong or VAT was not separately shown or collected through the App. A “not VAT registered” selection does not remove a legal VAT liability or make a supply exempt or zero-rated. If your declaration or VAT records are inaccurate, HMRC may require you to correct records or returns and may assess unpaid tax, interest or penalties where the legal conditions apply; deliberate tax evasion may lead to prosecution. The outcome depends on the facts and applicable law, and PrecisionR does not decide or impose HMRC penalties. PrecisionR may calculate and record an expected supplier VAT and net amount from the transaction amount and the declared status, treatment and rate, separately from any VAT snapshot for PrecisionR's own platform fees. Some transactions may instead be marked for review where the available information is insufficient. These records are based on information provided or configured in the App; they are not an independent HMRC assessment or tax advice. PrecisionR does not collect or remit seller VAT on your behalf or issue supplier VAT invoices. You must provide any invoice required by law.
An inaccurate, misleading or out-of-date declaration may breach these Terms. After review, PrecisionR may require further information, prevent or remove listings, stop new bookings or sales, or restrict, suspend or terminate an account under Section 15. We may preserve or disclose relevant VAT, account and transaction records to HMRC or another competent authority where required or otherwise permitted by law. This may include responding to a lawful HMRC request or tax compliance investigation. We assess each disclosure under applicable law and limit it to relevant information; we do not automatically refer every mismatch or suspected error.
Dynamytheon Limited is not currently VAT registered and does not charge VAT on its own platform or booking fees. If its VAT registration status changes, its fees will be treated as required from the applicable effective date. Nothing in this section transfers a seller's VAT obligations to PrecisionR or limits a legal obligation that applies to PrecisionR itself.
c. Receiving Payouts (If You Sell)
PrecisionR's payment processor is Stripe. If you sell an item on the Marketplace, receiving payment requires you to set up a Stripe payout account. Setting this up takes place on pages hosted directly by Stripe, outside the App, where you will be asked to provide identity and bank account details and to accept Stripe's own terms, including its Connected Account Agreement. PrecisionR does not see or store the information you provide to Stripe during this process, and your agreement with Stripe is separate from, and in addition to, these Terms.
6. Cancellation and Refund Summary
Your key rights
Under applicable UK or EU consumer law, you may be entitled to a refund, repair, replacement, price reduction, or other remedy if:
- The service is not provided with reasonable care and skill
- The service does not match its description
This summary does not replace your statutory rights.
7. Marketplace Buying
PrecisionR operates a marketplace where Players and venues may list tennis equipment for sale ("Marketplace Listings"). When you buy a Marketplace Listing, your purchase contract is with the seller (the Player or venue who created the listing), not with PrecisionR. PrecisionR provides the listing, payment, and order-tracking infrastructure only.
Marketplace sales are supported only where the buyer and seller are in the UK, the goods are in the UK when sold, and delivery or collection takes place in the UK. Do not use the Marketplace for an overseas seller, goods located outside the UK, or a delivery destination outside the UK. PrecisionR does not provide transaction, shipping, import, export, customs, or local tax support for activity outside this UK scope. If you access the App from abroad and independently use it for an unsupported transaction, you are responsible for that activity, subject to any rights and obligations that cannot lawfully be excluded.
a. Payment and fees
At checkout you authorise the listed price plus any applicable service fees calculated under PrecisionR's current fee schedule. The full amount and its fee breakdown are shown before you authorise payment. Where the seller offers delivery, the delivery charge shown is set by the seller and is passed to them in full. Payment is authorised, not captured, at checkout; PrecisionR captures payment only once the seller confirms shipment, or your order is otherwise completed.
b. Seller obligations and your protection
The seller is responsible for accurately describing the item's condition and for dispatching it within the timeframe shown in the App. If the seller does not confirm shipment in time, your order is automatically cancelled and your payment authorisation is released — you are not charged. Once a seller marks an order shipped, your funds remain held for a buyer-protection period before the seller is paid, during which you may raise a dispute through the App or our support channels if the item is not as described, not received, or materially faulty.
c. Cancellation
You may cancel an order free of charge at any time before the seller confirms shipment. Once payment has been captured, cancellation is not guaranteed and is handled as a dispute or return in accordance with this section and your statutory consumer rights.
d. Exclusive listings
Some listings are visible only to specific Players invited by the seller ("Exclusive Listings"). Exclusive Listings are still subject to all terms in this section.
e. Item condition and prohibited items
You agree not to list, attempt to buy, or request items that are counterfeit, stolen, unsafe, or unlawful to sell. PrecisionR may remove any listing or cancel any order that appears to breach this paragraph.
f. Service fees on disputes
Where a dispute is resolved in your favour and a refund is issued, the item price and any delivery charge will be refunded; the service fee may be retained by PrecisionR to cover payment processing and dispute-handling costs already incurred, except where retention would be unlawful.
g. Delivery and tracking
You are responsible for providing an accurate delivery address at checkout, either by selecting a saved address from your address book or entering one for that order. The seller is responsible for dispatching the item to the address you provide and must enter a tracking reference in the App before the order can be marked shipped — a seller cannot confirm shipment without one. PrecisionR facilitates delivery through this tracking requirement and the dispute process above, but does not itself courier, insure, or take possession of items in transit, and is not liable for loss or damage in transit beyond that process.
8. Racket Hire
Where a venue offers rackets for hire, you can reserve one and pay through the App. Your contract for the hire itself is directly with the venue, not with PrecisionR — the venue owns the racket, sets its own hire terms (covering matters like care of the racket, damage, loss, and late returns), and is responsible for its condition and for how collection and return are arranged.
The venue's hire terms are shown to you in the App before you reserve, and reserving a racket means you agree to them, in addition to these Terms. PrecisionR provides the booking and payment platform only — we are not the owner of the racket and, except where stated otherwise, take no responsibility for its physical condition, loss, or damage.
a. Payment
At checkout you authorise the hire price shown plus any applicable service fee, with the full amount shown before you confirm. Payment is captured when the venue confirms you've collected the racket. If you cancel before collection, the full payment authorisation is released and you are not charged.
b. Indemnity
You agree to indemnify PrecisionR and Dynamytheon Limited against reasonable losses either of us incurs as a direct result of your misuse, negligence, or breach of the venue's hire terms or these Terms in connection with a racket hire.
c. Disputes
If you and the venue disagree about damage, loss, or a charge relating to a hire, raise it with the venue directly in the first instance. If you can't reach an agreement, you can contact PrecisionR support and we'll help facilitate a resolution, though responsibility for the racket itself remains between you and the venue.
9. Independent Service Providers
Venues and stringers listed in the App are independent service providers, not employees, agents, or representatives of PrecisionR.
- PrecisionR does not supervise how services are performed
- PrecisionR is not responsible for materials, workmanship, or service outcomes
- Any service-related dispute is primarily between you and the venue, although we may provide support tools through the App
10. Player Responsibilities
You agree not to:
- Provide false or misleading information
- Misrepresent racket condition, setup requirements, or delivery status
- Harass, abuse, or threaten venue staff or other users
- Use the App for unlawful or fraudulent purposes
11. User Content, Text Moderation, and Image Uploads
Text you submit through the App, including Marketplace Listing text, messages, reviews, support tickets, booking notes, and other free-text fields, may be screened using rule-based checks and Google Gemini before it is posted, sent, or saved. We may reject, block, remove, or flag content that appears abusive, hateful, threatening, sexually explicit, spammy, fraudulent, designed to move payments or contact off-platform, or otherwise unsafe or unlawful.
When you upload a photo — for your profile avatar, a racket photo, or a Marketplace Listing — you confirm that you own or have the right to use the image, and that it does not infringe anyone else's rights.
Every image you upload is automatically reviewed by an automated content-screening system (currently using Google Cloud Vision's safe-search and content-detection technology) before it becomes visible to other users. Images are rejected automatically if they appear to contain sexually explicit, violent, or otherwise inappropriate content, or — for racket and Marketplace Listing photos — if they do not appear to depict relevant tennis or padel equipment. A photo selected only as a racket-design reference is checked before it appears in the designer; it is temporary, is not saved to your racket profile, and is not shared with other users. Design-reference photos must be identified as tennis rackets. Rejected images are deleted and never made visible to other users.
Automated screening decisions are currently final. If you believe an image was rejected in error, you may contact support, but you do not have a guaranteed right to a manual review or to have a rejection overturned.
By uploading or submitting content, you grant PrecisionR a non-exclusive licence to host, display, and process that content for the purpose of operating the App, including automated text and image moderation.
12. App Availability
We aim to keep the App available and functioning correctly but do not guarantee uninterrupted access. We may update or modify the App to improve functionality or comply with legal requirements.
13. Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or fraud.
Subject to this:
- We are not liable for services performed by venues or stringers, or for items sold by other users through the Marketplace
- We are not liable for damage to rackets caused during the performance of the service by a venue
- We are not liable for the condition, loss, or damage of a hired racket, or for a venue’s hire terms — see Section 8
- Our liability for foreseeable losses relating to the App itself is limited to the amount you paid to us through the App in the previous 12 months
14. Intellectual Property
All content, software, branding, and designs within the App are owned by or licensed to PrecisionR. You may use the App for personal, non-commercial purposes only.
15. Termination
We, and Dynamytheon Limited (company number 17256365) as the company that owns and operates PrecisionR, may suspend, restrict, or terminate your account or access to the App — with or without prior notice where we reasonably believe notice would frustrate the purpose of the suspension (for example, in cases of fraud or safety risk) — if you breach these Terms, the Privacy Policy, or applicable law, including by uploading prohibited content, listing prohibited items, or misusing the Marketplace. Where required by law, we will provide notice and reasons for the action taken. You may contact us to appeal a suspension or termination decision.
16. Privacy and Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable UK data protection law.
17. Changes to These Terms
We may update these Terms from time to time. If changes materially affect your rights or obligations, we will notify you where practicable and require review and acceptance before continuing to use the App.
18. Governing Law and Jurisdiction
- UK users: laws of England and Wales, subject to any mandatory consumer protections that apply where you live
- For users outside the UK, the law of England and Wales governs these Terms, subject to any mandatory protections and court rights that apply to you
You may bring legal proceedings in your local courts.
Company and Contact Information
Dynamytheon Limited (company number 17256365)
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
info@dynamytheon.com1. Acceptance of Terms
By registering, managing a listing, accepting orders, or otherwise using the App as a venue, shop, or stringer business, you agree to these Venue Terms of Service.
2. Platform Role
PrecisionR provides a marketplace and payment infrastructure that helps venues receive and manage player orders, hire out rackets, and sell equipment to Players through the in-App Marketplace. Unless expressly stated otherwise, PrecisionR is not the provider of the restringing service, the hired racket, or the Marketplace items themselves.
- The service contract for each accepted order, the hire contract for each racket hire, and the sale contract for each Marketplace transaction, is between the venue and the Player
- The venue is responsible for fulfilling the booked service, providing the hired racket, or dispatching the sold item
- PrecisionR may provide workflow, support, messaging, and payment tools but does not control the venue’s workmanship, the condition of a hired racket, or the condition of items it sells
3. Eligibility and Venue Accounts
You represent that you have authority to act for the venue or business account and to bind that business to these Terms.
Anyone using a venue account must be at least 18 and live in the UK, and the venue or business must be established in the UK. PrecisionR supports UK transactions only: the buyer, seller, goods or services, and any delivery or collection must be in the UK. We do not support cross-border sales, overseas delivery, imports, exports, or goods located outside the UK.
If you access the App abroad or use it for an activity outside this scope, you do so at your own responsibility. PrecisionR does not provide transaction or local tax support for that activity. This does not affect rights or obligations that cannot lawfully be excluded.
You must keep account credentials, connected payment account details, and staff permissions accurate and secure.
4. Listings, Pricing, and Availability
You are responsible for ensuring that your venue profile, service descriptions, turnaround times, prices, inventory, and availability are accurate and kept up to date.
- Prices shown to Players must be accurate at the time an order is placed
- Service descriptions must not be misleading
- Inventory and staff availability should be maintained so accepted orders can be fulfilled as described
5. Orders, Acceptance, and Fulfilment
When a Player places an order, the venue is responsible for reviewing, accepting where appropriate, and fulfilling the service in a timely and professional manner.
- Accepted orders should be fulfilled with reasonable care and skill
- Order progress updates entered into the App must be accurate
- Venue staff must not mark operational steps as completed unless they have actually occurred
6. Payments, Payouts, and Fees
PrecisionR may process player payments, authorisation holds, captures, refunds, transfers, or payout workflows through approved payment providers.
PrecisionR's payment processor is Stripe. To receive payouts, you must set up a Stripe connected account, which takes place on pages hosted directly by Stripe, outside the App, where you will be asked to provide business and identity verification details and bank account information, and to accept Stripe's own terms, including its Connected Account Agreement. PrecisionR does not see or store the information you provide to Stripe during this process, and your agreement with Stripe is separate from, and in addition to, these Terms.
You are responsible for maintaining your connected payment account and for complying with Stripe's terms as well as these Terms.
For restring and other booking orders, the commission and any player-side service fee are determined by PrecisionR's current fee schedule. The applicable venue commission and player checkout fee are shown in the App before each order is confirmed. Participation in the Advertising Programme may change the applicable commission; see Section 10.
7. Refunds, Cancellations, and Chargebacks
If a venue cancels an accepted order, fails to provide the booked service, or causes a refund event through its own actions or omissions, the venue may remain responsible for applicable processing fees, platform fees, refund-related costs, or chargeback losses to the extent permitted by law and by the payment provider arrangements.
The venue must cooperate with reasonable refund, complaint, or dispute investigations relating to its orders.
8. Marketplace Selling
Venues may list equipment for sale to Players through the Marketplace. A buyer's payment is held on authorisation and captured only once you confirm shipment, currently within 3 days of the order being placed — orders not shipped within this window are automatically cancelled and the buyer's payment is released.
You may sell through PrecisionR only where your business and the buyer are in the UK, the goods are in the UK when sold, and the sale is fulfilled in the UK. Do not list goods located outside the UK or accept an order for overseas delivery. PrecisionR does not provide transaction, shipping, import, export, customs, or local tax support for activity outside this UK scope. If you access the App from abroad and independently use it for an unsupported transaction, you are responsible for that activity, subject to any rights and obligations that cannot lawfully be excluded.
Once you confirm shipment, the captured funds are reduced by the applicable seller commission and seller-side fees shown in the App. Any buyer-side fees are disclosed separately at checkout and do not reduce your payout. Funds are held for a buyer-protection period of 7 days before being released to your connected payment account. PrecisionR may delay or reverse a payout, including via a refund to the buyer with funds reclaimed from your account, where a dispute is upheld in the buyer's favour. Participation in the PrecisionR Advertising Programme may change the applicable commission; see Section 10.
You are responsible for the accuracy of item descriptions, condition, photographs, and stock availability for every Marketplace Listing, and for dispatching items promptly and as described. You agree not to list counterfeit, stolen, unsafe, or unlawful items.
Marketplace Listing text, buyer or seller messages, and related free-text content may be screened using rule-based checks and Google Gemini before being posted, sent, or saved. PrecisionR may reject, block, remove, or flag content that appears abusive, hateful, threatening, sexually explicit, spammy, fraudulent, designed to move payments or contact off-platform, or otherwise unsafe or unlawful.
Listing photographs you upload are automatically screened by an AI content-moderation system before publication; see Section 13 (Venue Content and Data Accuracy) and our Privacy Policy for details. PrecisionR may remove a listing, withhold payout, or take other action under Section 15 if a listing or transaction breaches this section.
Delivery and tracking
You must dispatch the item to the delivery address the buyer provides at checkout and enter a tracking reference in the App to confirm shipment — you cannot mark an order shipped without one. You are responsible for shipping the item safely and promptly using that tracking reference; PrecisionR does not itself courier, insure, or take possession of items in transit, and is not liable for loss or damage in transit beyond the dispute process described above.
9. Racket Hire
If you offer rackets for hire, the hire contract is directly between you and the Player — PrecisionR is not a party to it, does not own the rackets you hire out, and takes no responsibility for their physical condition, loss, or damage. You are responsible for the racket, for deciding what condition it's in when hired out and returned, and for any decision about a damage or late-return charge.
- You must maintain your own Hire Terms in the App, covering matters such as care of the racket, damage, loss, and late returns — the App provides sensible default wording you can use as-is or edit, but every hire item must have terms in place
- The Hire Terms shown to a Player at the time they reserve are the ones that apply to that hire
- You set an hourly rate for each hire item; the Player is charged that rate multiplied by the duration they select — the App does not support or process a separate deposit
- You are responsible for assessing the racket's condition on return and for resolving any damage or loss dispute with the Player in the first instance
10. Advertising Programme
You may choose to participate in the PrecisionR Advertising Programme by turning on "Participate in PrecisionR Advertising Programme" in Marketing Campaigns. Doing so is a commercial choice, not a requirement to use the App.
- While participating, you may create promotional popups — a title, message, and/or image, targeted at every visitor or only past customers of your venue, shown on your own venue page for a date range you choose
- Popup images you upload are automatically screened by an AI content-moderation system before becoming visible to Players, the same as other venue images under Section 13
- Turning participation off takes effect immediately and immediately deactivates every one of your campaigns — they stop showing to Players until you reactivate each one after re-joining
- The commission rate change also takes effect immediately, in both directions — there is no notice period
11. Venue Service Standards and Conduct
You agree to:
- Treat Players fairly, lawfully, and professionally
- Perform services with reasonable care and skill
- Use suitable materials and follow the service description presented in the App
- Communicate honestly about delays, stock issues, or fulfilment problems
- Avoid abusive, discriminatory, misleading, or fraudulent conduct
12. Compliance, Taxes, and Business Responsibility
You are responsible for your business operations, tax obligations, invoicing obligations, employment arrangements, health and safety obligations, and compliance with any laws applicable to your services and business. You are the supplier to the Player for services, racket hire, goods you sell through PrecisionR, and any delivery or collection you arrange.
You are responsible for determining whether you must charge VAT, maintaining accurate VAT registration details and records, applying the correct VAT treatment and rate to each supply, and meeting your invoicing and reporting duties. Your declaration in Venue Settings must be complete, accurate and kept current; update it if your VAT status changes. Select “not VAT registered” only if your venue is not VAT registered. That selection is not a claim that any supply is exempt or zero-rated, and PrecisionR does not verify it against HMRC. If you declare the venue VAT registered, you must provide its VAT number, registered legal name and registered address. PrecisionR sends the number to HMRC's Check a UK VAT Number service and compares HMRC's returned name and address with the details you supply. We accept the registered declaration only when the number is registered and both identity details match. A mismatch, incomplete information or unavailable HMRC service prevents verification; legacy number-only declarations must be verified again before bookings or sales can proceed. This check confirms registration identity only and does not determine VAT treatment or rate for a supply.
You remain responsible for VAT due on your supplies even if your Venue Settings declaration is wrong or VAT was not separately shown or collected through the App. A “not VAT registered” selection does not remove a legal VAT liability or make a supply exempt or zero-rated. If your declaration or VAT records are inaccurate, HMRC may require corrections and may assess unpaid tax, interest or penalties where the legal conditions apply; deliberate tax evasion may lead to prosecution. The outcome depends on the facts and applicable law. PrecisionR does not decide or impose HMRC penalties. PrecisionR may calculate and record an expected supplier VAT and net amount from a transaction amount and your declared status, treatment and rate, separately from any VAT snapshot for PrecisionR's own platform fees. Some transactions may instead be marked for review where the available information is insufficient. These records are based on information provided or configured in the App; they are not an independent HMRC assessment or tax advice. PrecisionR does not collect or remit seller VAT on your behalf or prepare supplier VAT invoices for you. Nothing in these Terms transfers your tax obligations to PrecisionR or limits a legal obligation that applies to PrecisionR itself.
An inaccurate, misleading or out-of-date VAT declaration may breach these Terms. After review, PrecisionR may require further information, prevent or remove listings, stop new bookings or sales, or restrict, suspend or terminate your venue account, features or listings under Section 16. We may preserve or disclose relevant VAT, account and transaction records to HMRC or another competent authority where required or otherwise permitted by law. This may include responding to a lawful HMRC request or tax compliance investigation. We assess each disclosure under applicable law and limit it to relevant information; we do not automatically refer every mismatch or suspected error.
Before accepting restring or racket-hire bookings, or enabling Marketplace, you must declare in Venue Settings whether your venue is UK VAT registered. If registered, the VAT number, legal name and registered address must match HMRC records before the declaration can be saved. Previously saved declarations verified by number alone require re-verification before bookings or sales can proceed.
Dynamytheon Limited is not currently VAT registered and does not charge VAT on its own platform fees. If its VAT registration status changes, its fees will be treated as required from the applicable effective date.
13. Venue Content and Data Accuracy
You are responsible for content, pricing, images, stock information, and other materials you upload or publish through the App.
By uploading venue content, you grant PrecisionR a non-exclusive licence to host, display, reproduce, and use that content for platform operation, support, moderation, promotion of your listing within the App, and related service administration.
Automated text screening
Venue names, listing titles and descriptions, support replies, buyer messages, special-order notes, and other free-text venue content may be automatically screened using rule-based checks and Google Gemini for safety, fraud prevention, and policy enforcement. Content may be rejected, removed, or flagged for review before it is visible or sent.
Automated image screening
All images uploaded for venue listings, including Marketplace Listing photos and your venue's background image, are automatically screened by an AI content-moderation system (currently Google Cloud Vision) before becoming visible to Players. Images that fail this screening are rejected and deleted, and the listing or profile section concerned cannot be published until a compliant image is provided.
14. App Availability and Platform Changes
We aim to keep the App available and functioning correctly but do not guarantee uninterrupted access. We may update workflows, features, or integrations to improve functionality, reduce fraud risk, or comply with law.
15. Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or fraud.
Subject to this:
- The venue remains responsible for the services it performs and the items it sells, and for its staff, contractors, materials, and service outcomes
- PrecisionR is not liable for the venue’s workmanship, service delivery failures, item condition, or business losses arising from the venue’s own operations
- The venue remains responsible for the rackets it hires out and for its own Hire Terms and damage decisions — see Section 9 — and agrees to indemnify PrecisionR and Dynamytheon Limited against reasonable losses either incurs as a direct result of the venue's conduct in connection with a racket hire
- Our liability for foreseeable losses relating to the App itself is limited to the amount paid by the venue to PrecisionR through the App in the previous 12 months, to the extent permitted by law
16. Suspension and Termination
We, and Dynamytheon Limited (company number 17256365) as the company that owns and operates PrecisionR, may suspend, restrict, or terminate a venue account, listing, payout, or access to particular features — with or without prior notice where notice would frustrate the purpose of the action — if the venue breaches these Terms, the Privacy Policy, creates legal or fraud risk, harms Players, misuses the Marketplace, uploads prohibited content, or fails to maintain required payment or compliance information. Where required by law, we will provide notice and reasons, and the venue may contact us to appeal the decision.
17. Privacy and Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws. Each venue remains responsible for its own compliance with applicable data protection obligations when handling Player information.
18. Changes to These Terms
We may update these Terms from time to time. If changes materially affect venue rights or obligations, we will notify you where practicable and require review and acceptance before continued use where appropriate.
19. Governing Law and Jurisdiction
- UK venues: laws of England and Wales, subject to mandatory local legal requirements
- For venues outside the UK, the law of England and Wales governs these Terms, subject to any mandatory protections and court rights that apply
You may bring legal proceedings in the courts available to you under applicable law.
Company and Contact Information
Dynamytheon Limited (company number 17256365)
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
info@dynamytheon.com